Standard answer
When a Chinese supplier delivers only part of an order, the buyer should verify the contracted quantity, shipment records, packing list, bill of lading, weight, container or carton count, warehouse receipt, and any agreed split-delivery schedule. The claim may concern short shipment, delayed balance, unauthorized partial performance, or discrepancies involving the freight forwarder.
Create a quantity reconciliation table showing ordered, paid, produced, shipped, received, accepted, rejected, and outstanding units. Preserve seal numbers, unloading photos, weighing records, customs documents, and notices to the carrier and supplier.
The requested remedy may be delivery of the balance, refund for missing goods, price reduction, substitute purchase difference, or other proven loss. Check whether the contract treats delivery dates and quantities as material, permits partial shipment, or requires notice within a short period.
If both supplier and carrier may be responsible, avoid releasing one party before the evidence and allocation of loss are reviewed. Different claim routes, notice periods, liability limits, and forums may apply.
Related LawPW Guides
- https://lawpw.com/chinese-supplier-refuses-to-ship-after-payment/
- https://lawpw.com/recover-money-from-chinese-supplier/
- https://lawpw.com/how-to-sue-a-chinese-supplier-from-overseas/
Guangdong Pingwei Law Firm is based in Shenzhen in the Guangdong-Hong Kong-Macao Greater Bay Area and handles China-related matters nationwide within the People’s Republic of China. This general information is not a legal opinion on any specific transaction or dispute.
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