Paid but no shipment
The supplier delays, refuses a refund, changes terms after payment, or stops responding.
China Supplier Disputes
Know your practical recovery options before spending more time or money.
For overseas buyers dealing with non-delivery, defective goods, refund refusal, payment disputes, or a Chinese supplier that has stopped responding.
Best Fit
Use this assessment when the legal route is still unclear.
This service is designed to organize the facts and identify a proportionate next step. It does not guarantee recovery and is not a substitute for a full legal opinion, filing, or representation agreement.
Defective goods
The goods fail specifications, samples, inspection requirements, warranty terms, or customer expectations.
Recovery decision
You need to decide whether a demand letter, settlement, arbitration, or China litigation is commercially sensible.
Process
A focused first step.
Identify the parties, amount, problem, deadline, and business objective.
We confirm whether we can discuss the matter before receiving confidential documents.
If accepted, we request the contract, payment evidence, messages, and shipping or inspection records.
You receive the practical next-step recommendation and any follow-on fee proposal separately.
Initial Intake
Tell us what happened.
Do not upload or send confidential documents yet. Submitting this form does not create a lawyer-client relationship. We will first check for conflicts and confirm the next step.
Prepare after we respond
- Contract, purchase order, or pro forma invoice
- Payment and bank records
- Supplier's Chinese legal name, if known
- Emails, WeChat, WhatsApp, and written admissions
- Shipping, inspection, photos, videos, and loss calculation
